1. Disclaimer Policy
Effective Date: September 1, 2024
1.1 General Disclaimer
The information provided on this website [yourdriverstl.com] is for general informational purposes only. While we strive to provide accurate and up-to-date information, Your Driver makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information or services offered on this Site. Any reliance you place on such information is strictly at your own risk.
1.2 Service Disclaimer
Your Driver is a transportation service provider. All services are subject to availability and may be affected by factors such as traffic conditions, weather, and other unforeseen events. We do not guarantee specific arrival or departure times and are not liable for any delays or disruptions in service.
1.3 Limitation of Liability
In no event shall Your Driver, its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or data, whether in an action in contract, negligence, or other tortious action, arising out of or in any way connected with the use of this Site or the services provided.
2. Refund Policy
Effective Date: September 1, 2024
2.1 Refund Eligibility
Refunds are offered under specific conditions, including:
- Cancellations made at least 24 hours before the scheduled pickup time will receive a full refund.
- Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee of 50% of the total fare.
- If Your Driver fails to provide the agreed-upon service due to factors within our control, you may be eligible for a full or partial refund.
2.2 Refund Process
To request a refund, please contact our customer service team at [@gmail.com] or 314-708-7908 with your booking reference number and the reason for the refund request. Refunds will be processed using the original payment method and may take 5-10 business days to appear in your account.
2.3 Non-Refundable Services
Certain services, such as pre-paid reservations or special event transportation, may be non-refundable. Please check the terms of your specific booking for details.
3. Cancellation Policy
Effective Date: September 1, 2024
3.1 Cancellation by Customer
Customers can cancel their reservation by contacting us at [support@yourdriverstl.com] or 314-708-7908. Cancellation fees may apply as outlined in our Refund Policy.
3.2 Cancellation by Your Driver
Your Driver reserves the right to cancel a reservation if necessary due to reasons such as vehicle unavailability, safety concerns, or other unforeseen circumstances. In the event of a cancellation by us, you will receive a full refund, and we will make reasonable efforts to offer alternative arrangements.
4. Terms of Service
Effective Date: September 1, 2024
4.1 Service Agreement
By using our transportation services, you agree to comply with our Terms of Service. This includes providing accurate information during booking, adhering to scheduled pickup and drop-off times, and respecting the vehicle and driver.
4.2 Conduct
Passengers are expected to conduct themselves in a respectful manner. Any behavior that is disruptive, abusive, or illegal may result in immediate termination of the service without a refund.
4.3 Pricing and Payments
All fares are calculated based on the distance traveled, time of day, and other relevant factors. Payment is due at the end of the service and can be made via accepted payment methods. Prices are subject to change without notice.
5. Privacy Policy
Effective Date: September 1, 2024
5.1 Information We Collect
5.1.1 Personal Information
We may collect personal information that you provide to us directly, such as when you register for an account, contact us for support, or use our services. This may include:
- Name
- Email address
- Phone number
- Payment information (if applicable)
5.1.2 Usage Data
We automatically collect certain information about your visit to the Site. This may include:
- IP address
- Browser type
- Operating system
- Referring website
- Pages viewed
- Time and date of visits
5.1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files placed on your device that help us understand your preferences and improve our services. You can control cookie settings through your browser.
5.2 How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To personalize your experience on the Site
- To process transactions and send you related information
- To communicate with you, including responding to your inquiries and sending updates
- To analyze usage patterns and enhance our Site
- To ensure security and prevent fraud
5.3 How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing or data analysis. These providers are bound by confidentiality agreements and are only allowed to use your information as necessary to provide their services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to legal processes, or if we believe such action is necessary to comply with legal obligations or to protect our rights, privacy, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or other business change, your information may be transferred as part of the transaction. We will notify you of any such change in control and how it may affect your information.
5.4 Security of Your Information
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5.5 Your Choices and Rights
- Access and Correction: You may access, update, or correct your personal information by logging into your account or contacting us directly.
- Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails. Note that you may still receive transactional communications related to your account or our services.
- Cookies: You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on the Site.
5.6 Children’s Privacy
Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
5.7 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
5.8 Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Your Driver
Florissant, MO 63033
Email: [support@yourdriverstl.com]
Phone: 314-708-7908
6. Contact Us
For any questions regarding our policies, services, or other inquiries, please contact us:
Your Driver
Florissant, MO 63033
Email: [support@yourdriverstl.com]
Phone: 314-708-7908